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HELP US TO HELP YOU
Ask our receptionists for a login so that you can use our website to the full
 
1. Order repeat prescriptions on-line
You can order all your repeat medications without having to put pen to paper or find your last counterfoil!
2. Synchronise your medications
It is a good idea to help us to synchronise your medications by a one off adjustment of the number of tablets you order next time using the 'synchronise medication form'
  
3. Book appointments on-line.
You can book (and cancel) appointments for any of the doctors for up to 8 weeks ahead
This should help you ensure that you see the doctor who knows you best
  
4. Consider using telephone appointments
These are available for every doctor each time they consult. It works best if the doctor knows you and you don't think you will need to be examined. There may be leeway as to the time the doctor phones you so please keep you mobile on until you have received the call.
  
5. Keep us up to date with changes of address, mobile numbers and email
We are increasingly using these to remind you of appointments you have booked and when reviews or blood tests are
needed

ComplaintsCustomer service form

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

wifi

Free Patient Wi-Fi in the surgery

Repeat PrescriptionsNice_vlue_pills

If possible, order your prescriptions on-line or  use your printed prescription counterfoil. However, if it is not available, write down what you need. You can then post, fax
(0844 387 8223), or drop your request in to the surgery.

If you include a stamped addressed envelope, we can return the prescription to you or direct to your chemist. Some chemists will collect your prescription for you and/or deliver the medicines to you.

Please note: We do not accept requests by telephone.

To use our online prescription form via the link at the top of this page you will need to request a user name and password.

Please tell us if the prescription is urgent and we will do our best to get it ready quickly.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Symbol Error 3Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

 
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