Noticeboard

HELP US TO HELP YOU

Ask our receptionists for a login so that you can use our website to the full

1. Order repeat prescriptions on-line

You can order all your repeat medications without having to put pen to paper or find your last counterfoil!

2. Synchronise your medications

It is a good idea to help us to synchronise your medications by a one off adjustment of the number of tablets you order next time using the 'synchronise medication form'

3. Book appointments on-line.

You can book (and cancel) appointments for any of the doctors for up to 8 weeks ahead

This should help you ensure that you see the doctor who knows you best

4. Consider using telephone appointments

These are available for every doctor each time they consult. It works best if the doctor knows you and you don't think you will need to be examined. There may be leeway as to the time the doctor phones you so please keep you mobile on until you have received the call.

5. Keep us up to date with changes of address, mobile numbers and email

We are increasingly using these to remind you of appointments you have booked and when reviews or blood tests are

needed

6. Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Welcome to Lensfield Medical Practice

New self-referral page

click here to contact us Were you aware that you could self refer for a wide range of NHS services without the need to see your GP?

Counselling / CBT
NHS Physiotherapy
Minor eye conditions
- Free walk-in NHS service based in local opticians

Follow this link for further information

CQC Inspection

Lensfield Medical Practice underwent it's CQC inspection on Tuesday 2nd August 2016. The inspectors reviewed all aspects of the service and care we offer our patients and we are thrilled to announce that in all areas we scored GOOD!

If you would like to view the full report please click on the link below:

http://www.cqc.org.uk/location/1-569870718

Access Online

Online Access to Summary Care Records

If you wish, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at a summary of your medical record online. You can also still use the telephone or call in to the surgery for any of these services as well. It's your choice.

Being able to see your summary care record online might help you to manage your medical conditions. If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before. This decision will not affect the quality of your care.

For further information on how to register for these services, please speak to our reception team who will be happy to guide you through the process.

Please note you will be required to attend the practice in person and must provide 1 form of identification to enable this service to be able to receive your username and password.

Access to detailed Medical Records

It is a contractual requirement for practices to enable patients to have online access to a more detailed version of their medical record (rather than the ‘Patient Summary’ version currently available online) by the 31^st March 2016. Lensfield Medical Practice are pleased to advise you that this function is now available.

In order to activate this functionality please come in to the practice to complete the relevant form and provide the required ID.

Safeguards have been negotiated in implementing expanded records access. The practice will not be allowing access to detailed coded records to any patient under 16 years of age. There are circumstances where a GP may believe it is not in the best interests of the patient to share all information in the record, for example where it could cause harm to their physical or mental health. GP medical records software will be configured to offer coded data, but GPs will be provided with the tools to withhold coded information where they judge it to be in the patient's interests or where there is reference to a third party.

For our policy on detailed coded records please click the link below.

Detailed Coded Record Policy

Counselling referrals (IAPT)

The Psychological Wellbeing Service (IAPT) offers psychological treatments across Cambridgeshire and Peterborough. If you would like support, please discuss a referral with your GP or alternatively you may also refer yourself directly via the Internet (preferred option) at: www.cpft.nhs.uk or Telephone: 0300 300 0055

Early morning / Late evening phone appointments!

We now have early / late pre-bookable phone consultations in addition to standard face-to-face consultations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Access

Disabled patients are welcome; we have wheelchair access and our staff are always pleased to give assistance. Doctors can see patients on the ground floor if necessary.

Online Consultation

Try out our Online Consultation service below

Access the online consultation

(Site updated 16/05/2017)

For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.