Lensfield Patient Update  19/03/20

Thank you for your patience while we take measures to protect Lensfield patients and staff from Coronavirus covid-19.

I apologise for any inconvenience, we will keep disruption to a minimum.

There will be changes to the way in which we work to enable us to help patients quickly and effectively. These changes are designed to keep you safe and protect our most vulnerable patients.

We will be moving from face to face GP consultations to telephone and video consultations for the majority of patients

NHS England have requested this action for patient safety. You may be invited to the practice to see a doctor if deemed necessary.

Some Nurse and HCA appointments will be changed to telephone appointments also.

You will be contacted in advance of your appointment if this is to be the case

 We will prioritise patients on the basis of clinical need

This means dealing with the most serious illness first

We have closed our front reception desk

This supports social distancing. You are asked to register yourself on our touchscreen or telephone the main number

 We have temporarily suspended online appointment bookings as directed

Instead we will speak to you directly and determine the reason for you visit. This prevents the risk of patients booking/attending with symptoms of coronavirus

My Employer has asked for a medical certificate

We are unable to support this, but have provided a letter you can print and complete     Med3 request letter

We will endeavour to keep you informed and thank you for your support.

Linda Kelly

Practice Manager

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website