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HELP US TO HELP YOU
Ask our receptionists for a login so that you can use our website to the full
 
1. Order repeat prescriptions on-line
You can order all your repeat medications without having to put pen to paper or find your last counterfoil!
2. Synchronise your medications
It is a good idea to help us to synchronise your medications by a one off adjustment of the number of tablets you order next time using the 'synchronise medication form'
  
3. Book appointments on-line.
You can book (and cancel) appointments for any of the doctors for up to 8 weeks ahead
This should help you ensure that you see the doctor who knows you best
  
4. Consider using telephone appointments
These are available for every doctor each time they consult. It works best if the doctor knows you and you don't think you will need to be examined. There may be leeway as to the time the doctor phones you so please keep you mobile on until you have received the call.
  
5. Keep us up to date with changes of address, mobile numbers and email
We are increasingly using these to remind you of appointments you have booked and when reviews or blood tests are
needed

ComplaintsCustomer service form

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

wifi

Free Patient Wi-Fi in the surgery

Mental Health Information

Physical Activity QuestionnaireWe are always keen to see anyone with mental health problems and encourage people to come and see us to talk things through. Sometimes this can seem quite daunting for people and this prevents them from finding out what options are available. If you think or know you have mental health problems and would find it difficult talking about it sometimes it is easier to write out what you want to say or bring someone with you who can explain things for you. Sometimes someone who knows you could phone ahead and explain to the doctor what is bothering you to ensure we can understand what you need. There are many services in Cambridge available to help with different aspects of mental health care and there are also lots of resources available on line. Below are some of the websites we recommend:

http://bemindful.co.uk/about-mindfulness/

http://www.everyday-mindfulness.org

http://www.mentalhealth.org.uk

http://www.nshn.co.uk - information about self harm

http://www.nomorepanic.co.uk

https://moodgym.anu.edu.au/welcome

http://www.llttf.com

http://www.bigwhitewall.com - free for serving military personnel, veterans and their families

IAPT

The Psychological Wellbeing Service (IAPT) offers treatments across Cambridgeshire and Peterborough.
If you would like support, please discuss a referral with your
GP or alternatively you may also refer yourself directly via the Internet (preferred option) at: www.cpft.nhs.uk or Telephone: 0300 300 0055



 
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