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Ask our receptionists for a login so that you can use our website to the full
1. Order repeat prescriptions on-line
You can order all your repeat medications without having to put pen to paper or find your last counterfoil!
2. Synchronise your medications
It is a good idea to help us to synchronise your medications by a one off adjustment of the number of tablets you order next time using the 'synchronise medication form'
3. Book appointments on-line.
You can book (and cancel) appointments for any of the doctors for up to 8 weeks ahead
This should help you ensure that you see the doctor who knows you best
4. Consider using telephone appointments
These are available for every doctor each time they consult. It works best if the doctor knows you and you don't think you will need to be examined. There may be leeway as to the time the doctor phones you so please keep you mobile on until you have received the call.
5. Keep us up to date with changes of address, mobile numbers and email
We are increasingly using these to remind you of appointments you have booked and when reviews or blood tests are

ComplaintsCustomer service form

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.


Free Patient Wi-Fi in the surgery

Nurse appointments

Our practice nurses have a wealth of experience and professional skills between them. Nurse appointments are often more appropriate than doctor appointments for the following things:

1. Minor illness such as urinary tract infections, sore throat, ear and eye infections, sinusitis, cough, diarrhoea & vomiting, fever, rashes, sore eyes, constipation, hay fever.

2. Minor injuries such as burns, sprains and minor head injuries

3. Wound care and suture removal

4. Women's health such as general contraception, emergency contraception, vaginal discharge, sexual health screening  and cervical smears

5. Travel immunisation

6. Asthma and Chronic Obstructive Pulmonary Disease (COPD)

7. Diabetic care

Please arrange appointments by phoning reception 01223 651020.                            Nurse appointments are not available for on-line booking because we need to ensure that you are given an appointment of the correct length.



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