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HELP US TO HELP YOU
Ask our receptionists for a login so that you can use our website to the full
 
1. Order repeat prescriptions on-line
You can order all your repeat medications without having to put pen to paper or find your last counterfoil!
2. Synchronise your medications
It is a good idea to help us to synchronise your medications by a one off adjustment of the number of tablets you order next time using the 'synchronise medication form'
  
3. Book appointments on-line.
You can book (and cancel) appointments for any of the doctors for up to 8 weeks ahead
This should help you ensure that you see the doctor who knows you best
  
4. Consider using telephone appointments
These are available for every doctor each time they consult. It works best if the doctor knows you and you don't think you will need to be examined. There may be leeway as to the time the doctor phones you so please keep you mobile on until you have received the call.
  
5. Keep us up to date with changes of address, mobile numbers and email
We are increasingly using these to remind you of appointments you have booked and when reviews or blood tests are
needed

ComplaintsCustomer service form

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

wifi

Free Patient Wi-Fi in the surgery

About the Practice

surgery.jpgLensfield Practice celebrated its 80th anniversary in 2011. Situated in the heart of Cambridge serving over 10,000 patients, the practice draws from most wards of the city. The 'panel' practice (forerunner of NHS) was established by Dr Margaret Reed at 42 Lensfield Road in 1931, and we moved to No. 48 in 1983.

The practice is accommodated in a sympathetically modernised large Edwardian semi detached house, close to the Fitzwilliam Museum and within half a mile of the market square.

Traditional values of patient centered medicine and providing continuity of care are the core values of the practice, values sometimes threatened in the ever shifting sands of primary care reform.

We see modernisation and evidenced based medicine as entirely compatible with the traditional values cited, and strive to provide medical care that is sensitive to the patients individual needs, beliefs and circumstances.

The practice comprises six partners and two clinical assistants. There are four practice nurses clinics supported by our healthcare assistant.

Besides the reception and administrative team we are fortunate to have a midwife, health vistor and affiliated district nurses.

The practice is approved for GP registrar training and undergraduate training.



 
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