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HELP US TO HELP YOU
Ask our receptionists for a login so that you can use our website to the full
 
1. Order repeat prescriptions on-line
You can order all your repeat medications without having to put pen to paper or find your last counterfoil!
2. Synchronise your medications
It is a good idea to help us to synchronise your medications by a one off adjustment of the number of tablets you order next time using the 'synchronise medication form'
  
3. Book appointments on-line.
You can book (and cancel) appointments for any of the doctors for up to 8 weeks ahead
This should help you ensure that you see the doctor who knows you best
  
4. Consider using telephone appointments
These are available for every doctor each time they consult. It works best if the doctor knows you and you don't think you will need to be examined. There may be leeway as to the time the doctor phones you so please keep you mobile on until you have received the call.
  
5. Keep us up to date with changes of address, mobile numbers and email
We are increasingly using these to remind you of appointments you have booked and when reviews or blood tests are
needed

ComplaintsCustomer service form

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

wifi

Free Patient Wi-Fi in the surgery

Online Services

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Summary Care RecordAccess your Summary Care Record

Have Your Say

SurgeryWelcome to Lensfield Medical Practice

Improving lives through excellence in healthcare

 

Practice Core Values

Compassion

Kindness respect and dignity

Quality

Evidence based medicine, continuity and teamwork

Leadership

Innovation and communication

Education

Learning and mentoring

Lensfield Medical Practice is a long established Cambridge GP surgery, providing a full range of medical services to over 12,000 patients in the Cambridge city centre. As well as local residents we also welcome out of area registration to people who work locally. 

We are also happy to accommodate all Cambridge University College and Anglia Ruskin students.

Our website has been newly revamped to provide clear and concise help and give our patients the information they require in an easy and convenient format. It is now straightforward to book face to face and phone consultations online, contact your doctor and request prescriptions. 

Were you aware that you could self refer for a wide range of Cambridge NHS services without the need to see your GP in surgery?

  • Counselling / CBT
  • NHS Physiotherapy
  • Minor eye conditions
  • Free walk-in NHS service based in local opticians

Follow this link for further information

CQC Inspection

Lensfield Medical Practice underwent it's CQC inspection on Tuesday 2nd August 2016. The inspectors reviewed all aspects of the service and care we offer our patients and we are thrilled to announce that in all areas our surgery scored GOOD!

If you would like to view the full report please click on the link below:

https://www.cqc.org.uk/location/1-569870718

2018 NHS England Patient Survey

Thank you all for taking part and supporting Lensfield Medical Practice. Please continue to feedback your experience of the services we deliver for you.

To view the results please click on the link below or cut and paste in to your browser:

https://www.gp-patient.co.uk/practices-search

Early morning / Late evening phone appointments!

We now have early / late pre-bookable GP phone consultations in addition to standard face-to-face consultations.

Access

Disabled patients are welcome; we have wheelchair access and our staff are always pleased to give assistance. Doctors can see patients on the ground floor if necessary.

(Site updated 30/05/2019)

Contact Details

Lensfield Medical Practice

Surgery Address

48 Lensfield Road
Cambridge
Cambridgeshire
CB2 1EH

Contact Telephone

01223 651020
+44 1223651020
111
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