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HELP US TO HELP YOU
Ask our receptionists for a login so that you can use our website to the full
 
1. Order repeat prescriptions on-line
You can order all your repeat medications without having to put pen to paper or find your last counterfoil!
2. Synchronise your medications
It is a good idea to help us to synchronise your medications by a one off adjustment of the number of tablets you order next time using the 'synchronise medication form'
  
3. Book appointments on-line.
You can book (and cancel) appointments for any of the doctors for up to 8 weeks ahead
This should help you ensure that you see the doctor who knows you best
  
4. Consider using telephone appointments
These are available for every doctor each time they consult. It works best if the doctor knows you and you don't think you will need to be examined. There may be leeway as to the time the doctor phones you so please keep you mobile on until you have received the call.
  
5. Keep us up to date with changes of address, mobile numbers and email
We are increasingly using these to remind you of appointments you have booked and when reviews or blood tests are
needed

ComplaintsCustomer service form

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

wifi

Free Patient Wi-Fi in the surgery

Health Visiting and Breast-feeding support


THE HEALTH VISITING TEAM for Lensfield Medical Practice are currently based at the York Street practice  Tel: 01223 723075 (Monday to Friday between 9.00am and 5.00pm -answer machine available).


The team offers support and advice to parents and carer’s of children aged between 0-5 years old, on parenting issues such as development, feeding, sleep, behaviour, relationships, toilet training and many more subjects.  Advice or support can be offered via a home visit, telephone call or clinic consultation. 


Your Child/ren will be offered a development assessment at six weeks by your GP.  Further development assessments will be offered when your child is 1 year old and 2 and a half years.


A reminder will be sent to you for all these checks. You will then be asked to make an appointment 


Appointments will automatically be sent to you for immunisations by the practice at 2, 3, 4 & 12 months, and again before your child starts school.


Access to your School Nursing Team is also available via the Primary school which your child attends. 


 For further information please click here

 
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