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Ask our receptionists for a login so that you can use our website to the full
1. Order repeat prescriptions on-line
You can order all your repeat medications without having to put pen to paper or find your last counterfoil!
2. Synchronise your medications
It is a good idea to help us to synchronise your medications by a one off adjustment of the number of tablets you order next time using the 'synchronise medication form'
3. Book appointments on-line.
You can book (and cancel) appointments for any of the doctors for up to 8 weeks ahead
This should help you ensure that you see the doctor who knows you best
4. Consider using telephone appointments
These are available for every doctor each time they consult. It works best if the doctor knows you and you don't think you will need to be examined. There may be leeway as to the time the doctor phones you so please keep you mobile on until you have received the call.
5. Keep us up to date with changes of address, mobile numbers and email
We are increasingly using these to remind you of appointments you have booked and when reviews or blood tests are

ComplaintsCustomer service form

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.


Free Patient Wi-Fi in the surgery

Student Stress

healthy_appleDespite the leafy backs, photogenic colleges, and teas in Granchester, life in Cambridge can be very stressful.

Studying as an undergraduate and post-grad. is sometimes lonely, pressured and wearing, and the signs of stress, anxiety and depression can present gradually and unwittingly:

  • Poor sleep
  • Social withdrawal
  • Indecision
  • Detachment
  • Poor concentration and motivation
  • Apathy
  • Drinking to excess
  • Emotional lability

The earlier you seek help the better. College nurses, Supervisors, Directors of Studies, and Chaplains are well used to giving advice and support.

If that seems too close to home then do make an appointment to see someone at the practice.

We have in-house counsellors who are very experienced to help besides the nurses and doctors.

Cambridge and Anglia Ruskin Universities have good counselling services, and below are two links to recommended and useful sites for on-line CBT (Cognitive Behavioural Therapy).

Cambridge University Counselling Service

Anglia Ruskin University Counselling Service

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